RETURN HOME
Tenant Handbook
Welcome to your new home with One Innovative Management, LLC. This handbook provides essential information to help you enjoy a comfortable and hassle-free living experience.

One Innovative Management
1310 Rayford Park Rd, Ste 120, Spring, TX 77386
877-852-4401
Chapter 1
Welcome Home
We're thrilled to have you as part of our community. One Innovative Management, LLC is committed to providing exceptional service and maintaining high-quality living spaces for all our residents.
This handbook outlines important policies, procedures, and resources to ensure your tenancy runs smoothly. Please read it carefully and keep it handy for future reference.
What's Inside
  • Lease terms and rent payment guidelines
  • Maintenance request procedures
  • Community rules and expectations
  • Emergency contacts and resources
Essentials
Rent Payment & Lease Terms
Rent Due Date
Rent is due on the 1st of each month. A grace period extends through the 3rd. Late fees apply on the 4th.
Payment Methods
Pay online through our tenant portal, by check, or money order. Electronic payments are processed instantly and recommended.
Lease Renewal
We'll contact you 70-80 days before your lease expires to discuss renewal options and any rate adjustments.

Important: Late fees are stated in your lease. Please contact us immediately if you anticipate difficulty making a payment.
Chapter 2
Maintenance & Repairs
We're committed to keeping your home in excellent condition. Our maintenance team responds quickly to ensure your comfort and safety.
01
Submit Your Request
Log into the tenant portal or call our maintenance hotline. Provide detailed information about the issue.
02
We Assess & Schedule
Our team reviews your request within 48 Business hours and schedules a convenient time for non-emergency repairs.
03
Professional Service
Technicians complete the work efficiently. You'll receive confirmation when the repair is finished.
Emergency Maintenance Protocol
24/7 Emergency Hotline
Call immediately for:
  • Gas leaks or strong gas odors
  • Flooding or major water leaks
  • No heat in winter (below 60°F)
  • Electrical hazards or power outages
  • Broken locks or security issues
  • Fire or smoke damage
For emergencies, call: (877) 852-4401
Response Time
Emergency requests receive immediate attention, typically within 2 hours.
After Hours
Our on-call team is available nights, weekends, and holidays for urgent issues.
Chapter 3
Community Standards & Rules
These guidelines help create a safe, respectful, and enjoyable living environment for everyone in our community.
1
Quiet Hours
Please keep noise levels low between 10 PM and 8 AM on weekdays, and 11 PM to 9 AM on weekends. Be considerate of your neighbors at all times.
2
Common Areas, if applicable
Keep hallways, lobbies, and shared spaces clear and clean. Do not store personal items in common areas or block emergency exits.
3
Parking Policies
Park only in designated spaces. Visitor parking is limited to 24 hours. Unauthorized or abandoned vehicles may be towed at owner's expense.
4
Trash Disposal
Use designated dumpsters and recycling bins. Dispose of large items properly by scheduling bulk pickup through management.
Pet Policy Guidelines
We Welcome Pets!
Pets enrich our lives, and we're happy to accommodate responsible pet owners with these guidelines:
  • Maximum of 2 pets per unit
  • Dogs and cats must be under 50 lbs
  • $300 non-refundable pet fee per animal
  • $25 monthly pet rent per animal
  • All pets must be registered with management
  • Keep pets leashed in common areas
  • Clean up after your pet immediately
Breed restrictions apply. Contact management for the complete list and to register your pet.
Safety First
Safety & Security Measures
Fire Safety
Test smoke detectors monthly. Never disable alarms. Know your evacuation routes and assembly points. Fire extinguishers are located in common areas.
Building Security
Always lock your door and windows. Don't prop open secured entry doors. Report suspicious activity immediately to management or local police.
Emergency Preparedness
Keep emergency contact numbers posted. Maintain renter's insurance. Have a personal emergency kit with essentials like water, flashlight, and first aid supplies.
Chapter 4
Move-Out Procedures
Planning to move? Follow these steps to ensure a smooth transition and maximize your security deposit refund.
1
60 Days Before
Provide written notice of your intent to move. Schedule a pre-move-out inspection to identify any repairs needed.
2
30 Days Before
Begin packing and arranging moving services. Complete any required repairs or cleaning to avoid deductions.
3
Move-Out Day
Remove all belongings and trash. Clean the unit thoroughly. Return all keys, remotes, and access cards to the office.
4
Within 30 Days
You'll receive your security deposit accounting. Refunds are issued minus any legitimate deductions for damages or unpaid rent.

Pro Tip: Document the unit's condition with photos and videos on move-out day to protect yourself against unfair deductions.
Contact & Resources
Office Hours
Monday - Friday: 9 AM - 5 PM
Saturday: Appointment Only
Sunday: Closed
Main Office
Phone: (877) 852-4401
Online Portal: oneinnovative.managebuilding.com/resident
Emergency Line
24/7 Hotline: (877) 852-4401
For urgent maintenance and security issues only
Thank You for Choosing Us
We're here to make your living experience exceptional. Don't hesitate to reach out with questions, concerns, or feedback. Your satisfaction is our priority.
One Innovative Management, LLC - Creating communities, building relationships.