RETURN HOME
Tenant Handbook
Welcome to your new home with One Innovative Management, LLC. This handbook provides essential information to help you enjoy a comfortable and hassle-free living experience.

One Innovative Management
1310 Rayford Park Rd, Ste 120, Spring, TX 77386
877-852-4401
Welcome Home
We're thrilled to have you as part of our community. One Innovative Management, LLC is committed to providing exceptional service and maintaining high-quality living spaces for all our residents.
This handbook outlines important policies, procedures, and resources to ensure your tenancy runs smoothly. Please read it carefully and keep it handy for future reference.
What's Inside
  • Lease terms and rent payment guidelines
  • Maintenance request procedures
  • Community rules and expectations
  • Emergency contacts and resources
Essentials
Rent Payment & Lease Terms
Rent Due Date
Rent is due on the 1st of each month. A grace period extends through the 3rd. Late fees apply on the 4th.
Payment Methods
Pay online through your Buildium tenant portal or delivering a cashier's check. Electronic payments are processed instantly and recommended.
Lease Renewal
We'll contact you 70-80 days before your lease expires to discuss renewal options and any rate adjustments.

Important: Late fees are stated in your lease. Please contact us immediately if you anticipate difficulty making a payment.
Download The Buildium App
Maintenance & Repairs
We're committed to keeping your home in excellent condition. Our maintenance team responds quickly to ensure your comfort and safety.
01
Submit Your Request
Log into the Buildium tenant portal. Provide detailed information and photos about the issue.
02
We Assess & Schedule
Our team reviews your request within 48 Business hours and schedules a convenient time for non-emergency repairs.
03
Professional Service
Technicians complete the work efficiently.

All pest reports must be made directly to www.pestshare.com or calling their support team at 208-918-4663
Emergency Maintenance Protocol
24/7 Emergency Hotline
Call immediately for:
  • Gas leaks or strong gas odors
  • Flooding or major water leaks
  • No heat in winter (below 60°F)
  • Electrical hazards
  • Lock Outs
  • Fire or smoke damage
For emergencies, call: (877) 852-4401
Response Time
Emergency requests receive immediate attention, typically within 2 hours.
After Hours
Our on-call team is available nights, weekends, and holidays for urgent issues.

After-hours and emergency maintenance is reserved for issues that pose an immediate threat to life, safety, or property (such as active water leaks, fire hazards, or gas odors.)
Heating and Air Conditioning concerns, including complete loss of cooling, should be reported through the maintenance portal and will be handled during normal business hours or the next available service window.
Safety First
Safety & Security Measures
Fire Safety
Test smoke detectors monthly. Never disable fire alarms. Know your evacuation routes and assembly points. Replace smoke detector batteries annualy or as needed
Building Security
Always lock your door and windows. Don't prop open secured entry doors. Report suspicious activity immediately to management or local police.
Emergency Preparedness
Keep emergency contact numbers posted. Maintain renter's insurance. Have a personal emergency kit with essentials like water, flashlight, and first aid supplies.
Move-Out Procedures
Planning to move? Follow these steps to ensure a smooth transition and maximize your security deposit refund.
1
60 Days Before
Provide written notice of your intent to move. Schedule a pre-move-out inspection to identify any repairs needed.
2
30 Days Before
Begin packing and arranging moving services. Complete any required repairs or cleaning to avoid deductions.
3
Move-Out Day
Remove all belongings and trash. Clean the unit thoroughly. Return all keys, remotes, and access cards to the office.
4
Within 30 Days
You'll receive your security deposit accounting. Refunds are issued minus any legitimate deductions for damages or unpaid rent.
Contact & Resources
Office Hours
Monday - Friday: 9 AM - 5 PM
Saturday: Appointment Only
Sunday: Closed
Main Office
Phone: (877) 852-4401
Online Portal: www.oneinnovative.net/resident
From Renting Today to What's Next
At One Innovative Group and One Innovative Management, we're proud to support you during your residency— and beyond. When you're ready to take the next step, whether that's finding your next rental, purchasing your first home, selling a property, or exploring residential or commercial opportunities, our team is here to help.
Thank you for choosing One Innovative Management as your property management partner.